What happens if my gift is not deliverable?

We make every possible effort to deliver orders to their desired destinations, but there are certain instances when deliveries may be rendered unsuccessful due to customer/recipient error. Refunds are typically not issued in the event that an order is rendered undeliverable due to circumstances beyond our immediate control; such reasons may include, but are not limited to:

1. If the intended recipient was not available to accept their package at the time a scheduled delivery was attempted, including not answering their door or phone

2. If the intended recipient refused to accept their package due to personal reasons

3. If the customer/sender provided incorrect or incomplete delivery/address information at the time the order was placed which either prevented us from delivering or resulted in us delivering the order to a wrong location, including suite/unit number, phone number, company/business name, recipient name, etc.

4. If the intended recipient did not retrieve their package from a designated third-party courier's pick up facility within a suitable time frame (usually five business days), resulting in the order being returned to our warehouse or discarded by the courier

Upon being contacted, customer service will offer to re-ship the returned item subject to a re-shipping fee, the amount of which will vary depending on the destination and contents of the order. For example, if the original order contains perishable items such as flowers or fruits, a fee will be charged to facilitate the remaking/replacement of such items that can not be reused or resold.

Customers are not entitled to refunds for undeliverable orders.