What happens when my gift is undeliverable?

We make every possible effort to deliver orders to their intended destinations, but there are certain situations when deliveries may be rendered unsuccessful and returned to us due to customer/recipient error; such reasons may include, but are not limited to:

- If the intended recipient was not available to accept their package at the time a scheduled delivery was attempted (including not answering their door or phone in a timely manner), and the courier determined that the order could not be left at the recipient’s door/address unattended

- If the intended recipient refused to accept their package due to personal reasons

- If the customer/sender provided incorrect or incomplete delivery/address information at the time the order was placed which either prevented us from delivering or resulted in us delivering the order to a wrong location, including suite/unit number, phone number, company/business name, recipient name, etc.

- If the intended recipient did not retrieve their package from a designated third-party courier's pick up facility within a suitable time frame (usually five business days), resulting in the order being returned to our warehouse or discarded by the courier

Regardless of how an order is shipped, customers are automatically sent either tracking information or e-mail/text notifications from the moment an order is fulfilled. As such, customers are expected to track their own orders to remain updated as to their statuses/whereabouts, including when a delivery has been returned. Upon being contacted, customer service will offer to re-ship the returned item subject to a re-shipping fee, the amount of which will vary depending on the destination and contents of the order. For example, if the original order contains perishable items such as flowers or fruits, an additional fee will be charged to facilitate the remaking/replacement of such items that can not be reused or resold.