Menu
0
0

Your Cart is Empty

Add description, images, menus and links to your mega menu

A column with no settings can be used as a spacer

Link to your collections, sales and even external links

Add up to five columns

  • Add description, images, menus and links to your mega menu

  • A column with no settings can be used as a spacer

  • Link to your collections, sales and even external links

  • Add up to five columns

    • Refunds & Returns

    Last updated: June 6, 2026

    Overview

    BeerNGrub USA takes care in preparing and coordinating orders so they arrive in appropriate condition and presentation. This policy explains how damaged, missing, delayed, undeliverable, substituted, restricted, or otherwise disputed orders are reviewed, and outlines situations where refunds, replacements, credits, re-delivery, re-shipping, or other resolutions may not be available.

    Products may include craft beer, alcohol, beverages, gourmet foods, perishable or semi-perishable items, seasonal items, specialty goods, third-party branded products, or regulated products depending on the product selected. Because many orders are prepared for a specific purchaser, recipient, destination, and delivery date, eligibility for a refund, replacement, credit, or other resolution depends on the order condition, delivery outcome, product type, delivery method, legal requirements, and supporting documentation.

    Damaged or Missing Items

    If an order arrives damaged, defective, or missing items, the issue must be reported by the purchaser or recipient within the applicable timeframe:

    • Perishable or temperature-sensitive items: within 24 hours of delivery
    • Non-perishable items: within 5 days of delivery

    Clear photos of the damaged item or items, the original packaging, shipping materials, delivery label, and any visible damage are required so customer service can properly assess the issue.

    Once the required information is received, customer service will review the claim. Where appropriate, BeerNGrub USA may offer a replacement, store credit, refund, partial refund, re-shipment, or other resolution based on the order condition, delivery outcome, product type, documentation provided, and applicable law.

    Refund Eligibility

    Refunds, replacements, credits, re-delivery, re-shipping, or other resolutions may not be available in the following situations:

    • Perishable, semi-perishable, or temperature-sensitive items affected by incorrect delivery information, recipient unavailability, delayed retrieval, failed access, or circumstances outside our control
    • Orders affected by customer or recipient error, including incorrect address, missing unit number, wrong phone number, incomplete delivery instructions, or unavailable recipient
    • Orders containing alcohol or regulated products that cannot be delivered because adult signature, age verification, recipient identification, or legal delivery requirements are not satisfied
    • Orders refused by the purchaser, recipient, building staff, security, concierge, carrier, courier, or delivery location
    • Change of mind after an order has been placed
    • Personal taste, flavour preference, brand preference, or dissatisfaction with an otherwise correctly fulfilled product
    • Substitutions made in accordance with our substitution standards
    • Product contents that vary due to seasonal availability, regional sourcing, supplier changes, packaging updates, or inventory availability
    • Customized, personalized, or gift-message orders once preparation, fulfillment, or delivery coordination has begun
    • Orders marked as delivered where proof of delivery has been obtained
    • Delays or delivery issues caused by weather, traffic, carrier disruptions, courier delays, building access limitations, security procedures, public emergencies, regulatory restrictions, or other circumstances beyond our control

    Substitutions made in accordance with our substitution standards are not considered defects when the overall intent, value, quality, presentation, and pairing experience of the product are maintained.

    Substitutions

    Because craft beer, gourmet foods, beverages, packaging, seasonal products, specialty goods, and third-party branded items may vary by availability, substitutions may be made when necessary.

    When substitutions are made, BeerNGrub USA aims to maintain the overall pairing intent, value, flavour direction, quality, and presentation of the selected product. Substitutions may include changes to beer selections, gourmet pairing items, packaging, printed materials, accessories, or other product components.

    Substitutions do not automatically qualify an order for a refund, replacement, credit, cancellation, or other resolution unless required by applicable law or expressly approved by BeerNGrub USA.

    Returns

    Orders are prepared, packed, and coordinated for specific customers, recipients, products, and delivery destinations. Many items cannot be reused or resold. As a result:

    • Perishable, semi-perishable, or temperature-sensitive items cannot be returned
    • Opened, used, partially consumed, damaged, or tampered-with items cannot be returned
    • Alcohol, craft beer, restricted, regulated, seasonal, customized, or personalized items may not be eligible for return
    • Refused deliveries are treated as undeliverable orders and may not be eligible for refunds
    • Returns are not accepted without prior approval from BeerNGrub USA customer service

    Re-Delivery and Re-Shipping

    If an order cannot be delivered due to customer or recipient circumstances, re-delivery or re-shipping may be offered at the purchaser’s expense where available.

    • Re-delivery or re-shipping fees depend on the product type, destination, delivery method, timing, product condition, and applicable delivery requirements
    • Perishable, semi-perishable, alcoholic, or restricted products may require remaking, replacement, or additional compliance checks, and customers may be charged for associated costs when items cannot be reused or resold
    • Re-delivery or re-shipping is not guaranteed and depends on product condition, destination eligibility, inventory, carrier or courier availability, legal requirements, and operational feasibility

    Shipping and Delivery Issues

    BeerNGrub USA offers nationwide shipping across the United States, with same-day delivery available in Los Angeles, New York City, and Northern New Jersey for eligible orders. Delivery availability depends on destination address, product selection, inventory, order timing, carrier or courier availability, legal requirements, and other operational factors.

    Delivery dates, delivery windows, same-day availability, scheduled delivery options, shipping times, and transit times are estimates unless expressly stated otherwise in writing by BeerNGrub USA.

    BeerNGrub USA is not responsible for delivery delays, failed deliveries, missed delivery estimates, or service interruptions caused by carriers, couriers, weather, traffic, incorrect or incomplete delivery information, recipient unavailability, building access restrictions, adult signature failure, age-verification failure, regulatory restrictions, public emergencies, or other circumstances outside our reasonable control.

    Office, Building, and Managed Property Deliveries

    For offices, institutions, apartments, hotels, condominiums, gated communities, hospitals, campuses, and managed properties, delivery may be completed at a reception desk, mailroom, concierge, security desk, front desk, loading area, leasing office, or other location accepted by the building, property, carrier, courier, or delivery partner.

    Once an order is accepted by a building representative, mailroom, concierge, front desk, security desk, or authorized receiving location, the order may be considered delivered. BeerNGrub USA is not responsible for delays, loss, theft, misplacement, or damage that occurs after delivery has been completed to an accepted receiving location.

    Alcohol and Restricted Items

    Some products may include craft beer, alcohol, or other restricted items where permitted by applicable law. Orders containing alcohol or restricted items may be subject to additional delivery requirements, including adult signature, age verification, recipient identification, recipient availability, address eligibility, carrier restrictions, courier restrictions, and local delivery rules.

    By placing an order containing alcohol or another restricted item, the purchaser represents that both the purchaser and recipient are of legal age and legally permitted to purchase, receive, and possess the product in the applicable jurisdiction.

    If an order cannot be completed because adult signature, age verification, identification, recipient availability, delivery eligibility, or other legal requirements are not satisfied, the order may be cancelled, returned, refused, or treated as undeliverable. Refunds, replacements, credits, re-delivery, or re-shipping may not be available in those circumstances.

    Cancellations and Order Changes

    Orders begin processing shortly after payment is submitted. Customers should contact customer service promptly after placing an order if an address change, delivery correction, cancellation, gift-message update, product change, or other update is needed.

    • Changes and cancellations cannot be guaranteed once preparation, fulfillment, shipping, courier assignment, alcohol compliance review, or delivery coordination has begun
    • Once an order has shipped or been dispatched for delivery, address changes or cancellations may no longer be possible
    • During peak periods, holidays, high-volume periods, or same-day delivery windows, additional notice may be required and changes may not be available
    • Customized, personalized, prepared, fulfilled, shipped, dispatched, alcoholic, restricted, or perishable orders may not be eligible for cancellation

    Events Beyond Our Control

    BeerNGrub USA is not responsible for refunds, replacements, credits, re-delivery, re-shipping, or other resolutions related to delays, non-delivery, failed delivery attempts, service interruptions, product changes, or fulfillment issues caused by circumstances beyond our reasonable control.

    These circumstances may include weather, traffic, carrier disruptions, courier disruptions, labor disruptions, supplier shortages, inventory shortages, public emergencies, natural disasters, regulatory restrictions, alcohol-related delivery restrictions, building access limitations, security procedures, incorrect information, recipient unavailability, or other force majeure events.

    How to Report an Issue

    To report a damaged, missing, delayed, substituted, undeliverable, or otherwise disputed order, please contact customer service as soon as possible through the contact methods available on this website or by phone at 888-887-4306.

    When contacting customer service, please include:

    • Order number
    • Purchaser name and contact information
    • Recipient name and delivery address
    • Description of the issue
    • Clear photos of the product, packaging, shipping materials, delivery label, and any damage, if applicable
    • Any relevant delivery, tracking, or carrier information

    Review and Resolution

    BeerNGrub USA reviews reported issues based on the information provided, the order record, delivery status, product type, supporting documentation, applicable delivery requirements, and any information available from carriers, couriers, fulfillment providers, or delivery partners.

    Any replacement, credit, refund, partial refund, re-delivery, re-shipping, cancellation, or other resolution is offered at BeerNGrub USA’s discretion unless otherwise required by applicable law.

    Questions or Support

    For assistance with an order, delivery issue, damaged item, missing item, substitution, alcohol-related delivery requirement, or other concern, please contact BeerNGrub USA customer service through the contact methods available on this website or by phone at 888-887-4306.

    Additional delivery-related questions may also be addressed on our FAQ, Delivery Areas, Same-Day Delivery, and Order Tracking pages.