Refunds & Returns

What Time Will My Order Be Delivered?

Local deliveries are scheduled to occur anytime between the hours of 12:00 pm and 8:00 pm to residences, and 12:00 pm and 5:00 pm for businesses.  In addition to Same Day and Next Day delivery, we also offer special delivery services to some local...

Can You Ship To Multiple Locations?

Yes. We can ship directly to your list of recipients at multiple locations and arrange to have all of your gifts arrive on the same day. Shipping charges would be calculated separately for each order to different addresses.

Do You Deliver On Weekends?

Deliveries on Saturdays & Sundays are available for addresses with our Local Delivery Zone ONLY as long as the order is placed before 11:00 AM EST on the preferred date of delivery, while orders being shipped outside of the local delivery zone are...

Do You Deliver Before Or After Hours?

Some deliveries can be delivered (pending on address) before and after hours. An additional charge will be applied to any order where special delivery service is to be performed, on a business day after 5:00 p.m. and before 8:00 a.m. (origin local time...

Why Wasn’t My Order Delivered Directly?

Arrangements are made for Deliveries and Shipments to the delivery address (or applicable shipping locations, where delivery and shipment services are provided) indicated on the original order. For a delivery to a Residence, our Drivers and Service ...

Why Was My Order Delivered “Late”?

Despite our best efforts, there are several factors that could possibly contribute to a package arriving delayed or later than expected, although most of these do have a logical explanation.  When placing your order online, the address you provide...

Can I Cancel My Order?

We do abide by a strict no cancellation policy.  Once an order has been placed and payment has been received, the information for that order is immediately assigned an order number and then forwarded to our production department.  Once this...

Will My Order Look Exactly Like The One On The Website?

When you place an order with the us, you can expect the order to be delivered with either the exact same or similar contents to what are detailed in the product description and/or depicted in the photograph on our website.  As per our substitution...

Can I Place An Order Even If I’m Not In Toronto.New York?

Although our facility is located in Toronto & New York, customers are able to place an order from virtually anywhere in the world using their preferred method.  You can either place an order online via the website, or request assistance via ...

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