Placing an order with Beer & Grub

How Come I Only Got A Crate On My First Month?

For your first order of our WoofCrates subscription, you will receive our signature crate that can be used to store your dog’s food, toys or other paraphernalia, or repurposed for many things around your home. Each of the following month...

How Fast Are My WoofCrates Shipped?

Due to the logistics of potentially shipping perishable items like food amongst others, we have set up a shipping schedule for local deliveries based on your location. However, orders that are being shipped outside of our “local shipping zones” are urged...

With Regards To Perishable Items In Your Order

All customers have the option to add a variety of items, some of which are perishable.  Any perishable item (that is, any item with a "life span" that is subject to decay or spoilage) can be added to any delivery that is being shipped within the...

What Is Inside A WoofCrate?

We send premium toys and treats depending on the size, temperament and preferences of your dog every month. The toys are long lasting chew & play toys, while the treats are delicious, crunchy, and superbly meaty. We may also have some dog-safe “sweet...

Is There A “Toys Only” or “Treats Only” Option?

Yes, there is! You can pick your option of choice while selecting your WoofCrate, or simply give us a call at 1-800-243-5466 or a send us a quick note at [email protected] to tell us about your preferences. We will be sure to take it into account...

What If My Dog Has Allergies?

Our treats are composed of high-quality ingredients that promote the well-being of your fur buddy. However, we also have a special allergy-friendly WoofCrates for pups who are allergic to beef, chicken, or turkey. If your pup's allergy isn't listed - ...

Where do the products in the WoofCrates come from?

We strive to deliver only the best of the best for our four-legged friends. Which is why we put a lot of time and care into creating and curating toys and treats that are healthy and safe for your pet. All our treats and toys are made in-house or sourced...

Where’s My Tracking Number?

When your box goes out each month, we'll send an email the email address we have on file with your tracking number. If you don't see that, you can always log in to your account and see your most recent tracking number on your account page.&nbsp...

I’m Moving. How Do I Change My Address?

It's important to change your address as soon as possible when you move so we can make sure your package gets to you. If you crate has already shipped and you have just moved, please email us right away and we’ll make sure to do whatever we can ...

How Can I Pay For My Order?

We accept all major credit cards as payment, namely Visa, MasterCard and American Express. When placing an order online, you also have the option to pay via PayPal with or without signing into an active PayPal account.  Although the Heart Thorn ...

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