Delivery Services

CLUB MEMBERSHIPS - RETURNS, DAMAGES AND CANCELLATIONS

Due to the perishable nature of most of the items in our club memberships, we are unable to accept returns for club memberships under any circumstances or process refunds. All claims for damaged, spoiled, or missing shipments must be made within 5 days...

Can I Get A Refund?

We abide by a strict no refund policy, meaning our organization is rarely, if ever, able to grant refunds under most circumstances.  The following reasons are not eligible for refunds: change of minds option of taste (don't like what was...

How Do I Cancel My Order?

We do abide by a strict no cancellation policy.  Once an order has been placed and payment has been received, the information for that order is immediately assigned an order number and then forwarded to our production department.  Once this...

My Shipment Arrived Damaged - What Do I Do?

If upon receiving your delivery you notice that a package is visibly damaged, we recommended that you inspect the package for damaged before signing for and accepting it, then make note of any product damaged to the delivery service. To process a damage...

My Order Arrived Damage, What Do I Do? 

If the delivered goods are damaged, please notify us by email of any damage within five business days of the delivery date. Please provide us with enough information to allow us to understand the situation including pictures of the damages. We will not...

My Order Is Delayed

Upon request, our company will, at its option, refund or credit a Customer (payer) if a guaranteed delivery is not delivered in accordance with the applicable service guarantee (see “Service Guarantees”). However there are events that are beyond...

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